FAQs

How long does delivery take?

Our orders are handmade and personalized on demand. Please allow 7-12 business days for each order to be delivered as our products have been in high demand.

We take great pride in the quality of our custom items, and our team works tirelessly to ensure that each piece is crafted with the utmost care and attention to detail.

We guarantee that the final product will be well worth the wait!

How can I track my order?

After your item has been shipped you will receive an email with all the tracking information. You can also track your order directly on our website tracking page.

Where is your office located at?

We have offices in different locations with headquarter being in the UK and other locations include Europe and China.

How much does shipping cost?

Shipping is free for all orders over £40. For orders below £40, shipping has a small cost of £4.95. Occasionally we do offer Free shipping, please stay tuned!

How can I add a discount code to my order?

If you received a discount code, you can enter this code on the checkout page before paying for your order.

What is your return and refund policy?

We accept 15 days returns terms and conditions applied. Please see the Quick Links section at the bottom of this page for return and refund policies.

Will wearing gemstones cure my health?

It is important to remember that healing is not the same as curing.  Healing is helping the body, or mind, to become stronger and consequently better.  Always see your doctor if you have nagging health problems or serious injuries - healing with gemstones, reiki and other alternative therapies complements, but are not meant as a substitute for medical, or psychological, diagnosis and treatment when needed.